Murray Kemp Autos: Waiuku's Auto Experts – Praises & Pitfalls

Murray Kemp Autos: A Waiuku Institution – The Good, The Experienced, and the Occasionally Frustrating

Murray Kemp Autos, located at 16 Constable Road, Waiuku, has been a fixture in the local automotive landscape for decades. Boasting a solid 4.6-star rating, it's clear many customers find value in their services. But, like any business, experiences aren't always uniformly positive. This article dives into the reviews, highlighting the consistent strengths alongside areas where improvement is needed, providing a balanced perspective for prospective customers in Waiuku and beyond. You can reach them at +64 9 235 9069.

Decades of Dedication & Skilled Expertise – The Pillars of Praise

The longevity of Murray Kemp Autos speaks volumes about its reputation. Numerous reviews explicitly mention the owners, a husband-and-wife team, and the enduring quality of their service. Here’s a breakdown of what customers consistently praise:

• Long-Standing Trust: Several customers have been bringing their vehicles to Murray Kemp Autos for over 30 years, a testament to reliability and consistent quality.
• Experienced Technicians: "Very helpful and experienced" is a recurring theme. Customers appreciate the knowledge and skillset of the mechanics.
• Efficient & Friendly Service: Many reviewers highlight the positive attitude and responsiveness of the staff. "Great service always helpful," one customer confirms, echoing a common sentiment.
• Quality Results: Beyond just fixing problems, customers recognize a great result from the work performed. It’s not just about resolving the immediate issue, but ensuring the car is running well.
• Family-Run Feel: The emphasis on the husband-and-wife ownership team fosters a sense of community and personal attention often lacking in larger, corporate garages.

Quote: "I have been taking my cars to Murray for over 30 years. He always does a great job with very efficient and friendly service. Highly recommended!"

Accessibility and Payment Options: Streamlining Your Visit

Murray Kemp Autos demonstrates a commitment to customer convenience with various facilities that aim to make the service process as smooth as possible.

Accessibility:

The workshop is thoughtful in its accessibility offerings. You can expect:

• Wheelchair Accessible Entrance
• Wheelchair Accessible Parking Lot

Planning & Appointments:

To ensure quick service consider booking an appointment as it's "Appointments recommended."

Payment Flexibility: They're adaptable when it comes to payments, accepting:

• Credit Cards
• Debit Cards
• NFC Mobile Payments

Opening Hours - Limited Availability:

It's important to note the somewhat unusual and limited operating hours, particularly the closure on Saturdays and Sundays, and shorter windows on other days. This requires planning ahead for those seeking service.

Addressing the Concerns: Room for Improvement

While the overwhelming sentiment towards Murray Kemp Autos is positive, several reviews point to an area needing significant improvement: the reception experience. It's clear that inconsistencies in customer service are impacting the overall perception of the business.

• Rude Reception Staff: A particularly concerning review described an experience with a receptionist as "Worst customer service ever at any mechanical place in NZ!!!!! Rude lady!" This highlights a serious issue that, if widespread, can deter potential customers.
• Unhelpful Attitude: The same review described a feeling of being “made feel worthless” due to the receptionist’s lack of willingness to assist.
• Confusion Regarding Loan Cars: One review mentioned confusion and inaccuracies surrounding loan car availability, with a claim of four cars being mentioned when only one was available. This demonstrates a need for better communication and organization.
• Follow Up Issues: A first-time customer had to return to have an oil change message reset, which, while addressed quickly, indicates a potential lack of attention to detail during the initial service.

These criticisms, while fewer in number than the positive reviews, are serious and warrant attention. Improving this aspect of the customer experience is crucial for Murray Kemp Autos to maintain its strong reputation and ensure all customers feel valued and respected.