Pros 
Cons Cambridge Automotive: A Hutt Valley Gem for Honest Car Care
Cambridge Automotive, nestled in Naenae, Lower Hutt, has rapidly become a favourite amongst local car owners. Holding a stellar 4.7-star rating and a reputation built on exceptional customer service, it’s easy to see why. Located at 234 Cambridge Terrace, Naenae, Lower Hutt 5011, NZ, this auto repair shop offers a comprehensive range of services, coupled with a commitment to transparency and fair pricing. They're open Monday to Wednesday, and Thursday from 7:30 AM to 5:00 PM, closed Fridays, Saturdays and Sundays. Forget the dreaded mechanic experience - Cambridge Automotive is striving to change that. You can reach them at +64 4 567 1185.
What Customers Are Saying: A Chorus of Praise
The reviews speak volumes about Cambridge Automotive’s approach to business. Here's a breakdown of what customers consistently highlight:
- Exceptional Customer Service: This is the recurring theme. Numerous reviews praise the friendliness and conscientiousness of the entire team. Customers feel valued and treated with respect, a refreshing change from typical auto repair experiences. Comments specifically mention Michelle’s speedy online responses and a general sense of honesty and transparency.
"Edit for 2025, these guys never fail to impress me with their friendly service and their honesty! Big fan and will be coming back for future WOFs and repairs :)" - Loyal Customer
- Fair Pricing & Transparency: Customers consistently comment on reasonable costs and well-communicated pricing. One notable review highlights the shop's focus on providing what the customer actually needs, rather than pushing unnecessary services. A genuine effort to prioritize customer well-being over profit shines through.
- Quick & Efficient Service: Speed is another frequently mentioned benefit. Customers appreciate the swift turnaround times for both WOFs and repairs.
- High-Quality Work: Beyond just speed and price, customers acknowledge the quality of the workmanship. Alex, a mechanic mentioned specifically, provides excellent communication and clear alternatives.
- Going the Extra Mile: Examples of exceptional service include a discount on a battery due to a minor oversight and the free inflation of tyres – small gestures that leave a lasting positive impression.
A Mixed Experience - Addressing Concerns
While overwhelmingly positive, one review raised a valid concern regarding the shop’s policy on servicing non-current clients, highlighting a refusal to fix a break light in this instance. This highlights an area where Cambridge Automotive might consider reviewing its policies to ensure continued accessibility for all potential customers.
Facilities & Services: More Than Just a Wrench
Cambridge Automotive isn't just about fixing cars – it’s about creating a comfortable and accessible experience. They offer a range of facilities and services designed for convenience.
| Feature | Description |
|---|---|
| Service Options | Onsite Services Offered |
| Accessibility | Wheelchair accessible entrance and parking lot |
| Amenities | Experienced Mechanic Available |
| Planning | Appointments Recommended |
| Payments | Credit Cards accepted (Debit card accepted) |
Key Highlights:
- Appointments Recommended: Planning ahead ensures a smoother experience and minimizes wait times.
- Accessibility: The shop is designed to be inclusive, featuring wheelchair accessible entrances and parking, demonstrating a commitment to serving everyone in the community.
- Onsite Services: They handle a wide range of auto repair and maintenance needs, making it a one-stop shop for your vehicle's needs.
Why Choose Cambridge Automotive? Your Next WOF & Repair Destination
Cambridge Automotive stands out because of their unwavering commitment to customer satisfaction. It's not just about fixing cars; it's about building relationships and earning trust within the Hutt Valley community. Their honest approach, transparent pricing, and commitment to providing excellent service make them a clear frontrunner in the Lower Hutt auto repair landscape.
- A Welcoming Atmosphere: The friendly and approachable team creates a relaxed environment, easing the stress often associated with car repairs.
- Genuine Expertise: Skilled mechanics like Alex provide informed advice and prioritize customer understanding.
- Value for Money: Combining fair prices with high-quality work delivers exceptional value.
- Convenient Location: Situated in Naenae, Lower Hutt, Cambridge Automotive is easily accessible for residents throughout the region.
- Focus on Customer Needs: The shop actively prioritizes providing the necessary service, not just upselling additional work.