Pros 
Cons Midas Invercargill: A Mixed Bag of Experiences in the Deep South
Midas Invercargill, located at 14 Mersey Street, West Invercargill, is a well-regarded car repair and maintenance service in Invercargill, New Zealand, boasting a respectable rating of 4.4 out of 5. This article delves into the reviews and opinions shared by customers, painting a picture of their experiences with the team at Midas. Reaching them is straightforward at +64 3 214 6363. Their operating hours are Monday to Friday, 8 AM – 5 PM, with Saturday and Sunday closed. For those with accessibility needs, it’s reassuring to note the facility offers both wheelchair accessible entrances and a parking lot. Let’s explore what customers are saying, broken down into key areas.
Cambelt Confidence and Motorhome Mastery
A recurring theme in the positive reviews revolves around cambelt replacements, particularly for motorhomes. Multiple customers highlight the speed and efficiency of the service, with one praising the team for replacing a cambelt in their motorhome within a single day. The friendly and informative staff are also frequently mentioned. Consider this advantage:
| Service | Customer Feedback |
|---|---|
| Cambelt Replacement | Fast turnaround, friendly service, informative |
| Motorhome Service | Expertise and efficient repairs |
Beyond cambelts, Midas Invercargill appears to have a knack for understanding the complexities of larger vehicles. Customers specifically commend the team's knowledge and helpfulness with motorhomes, indicating a confidence in their ability to handle more demanding repairs. The proactive approach to suggesting related maintenance items, such as replacing additional worn belts during a cambelt service, also earns praise for its cost-effectiveness and preventative approach.
Diagnosing the Difficult: Electronic Modules & European Expertise
One of the most compelling narratives stems from a customer dealing with a complex vehicle electronics module issue. Having been unsuccessful with two other mechanics in town, Midas Invercargill, particularly through the expertise of Simon, managed to diagnose and resolve the problem, showcasing a rare level of technical proficiency. This experience highlights the value of their diagnostic capabilities and their apparent understanding of European vehicles, as one customer explicitly notes their expertise with Audi, Mercedes-Benz and BMW models.
"Midas really saved me, I have felt very anxious about my engine light on for months... They exceeded my expectations and my car is now reliable and running well." - Sonia
This sentiment is echoed by other customers who attest to the team's ability to accurately diagnose and effectively address challenging automotive issues. The use of advanced diagnostic tools and a clear understanding of modern vehicle systems clearly separates Midas Invercargill from the competition, especially when dealing with performance vehicles.
A Note of Caution and the Importance of Simon
While overwhelmingly positive, some customer feedback points to potential issues regarding billing transparency. One review raises concerns about potentially exaggerated hours worked and recommends cautious scrutiny of invoices - always ask questions regarding labour charges. This serves as a vital reminder for all customers to fully understand the details of any repair before authorizing work.
Perhaps the most significant recurring theme in this body of reviews is the exceptional service provided by Simon. Many customers specifically request Simon for repairs, attributing their positive experiences directly to his passion, expertise, and integrity. In fact, one customer states, "I'd recommend ONLY asking for Simon to repair Ur vehicle.” This strong endorsement suggests that Simon’s individual contribution to customer satisfaction is substantial, and having him lead the service is a considerable asset for Midas Invercargill.