Pros 
Cons Mid City Service Centre: Invercargill's Mechanic – Praises & Gripes
Mid City Service Centre, located at 78 Clyde Street, West Invercargill, Invercargill 9810, NZ, has earned a solid 4.5-star rating from satisfied customers across Invercargill. This mechanic shop is becoming a go-to spot, particularly appreciated for its convenience and willingness to accommodate urgent requests – a crucial quality in a town where breakdowns can happen at the worst possible times. Let's break down what people are saying about their experiences, both the highs and the lows. They are open Monday through Friday, 8 AM to 5 PM, and unfortunately closed on weekends.
Rave Reviews: Speed, Service & Brent's Expertise
Several customers highlight the exceptional service and rapid turnaround times provided by Mid City Service Centre. A recurring theme is the responsiveness and helpfulness of their team, especially Brent. Here’s a summary of what customers love:
- Emergency Assistance: Multiple reviews praise the shop for going above and beyond in emergency situations. One customer recounted a Friday afternoon breakdown just down the road, and Barry’s prompt and efficient roadside repair got them back on their way quickly. This responsiveness speaks volumes about their commitment to customer satisfaction and demonstrates a willingness to help when you need it most.
- Brent’s Euro Car Expertise: Specific mention is made of Brent’s proficiency in servicing European vehicles. This expertise is a valuable asset for those owning less common car makes, providing peace of mind knowing their vehicles are in capable hands.
- Friendly & Helpful Mechanics: Many reviewers describe the mechanics as "very helpful and nice," contributing to a positive and welcoming atmosphere at the shop.
- Reasonable Pricing & Experience: A customer clearly states “Good service. Reasonably priced. Experienced mechanics.” This combination is a winning formula for many seeking reliable and affordable mechanical work.
- Kept in the Loop: Several customers appreciate how the mechanics at Mid City Service Centre keep them ‘posted in all repairs’; ensuring transparency and building trust.
Areas for Improvement: Transparency and Communication
While overwhelmingly positive, a significant number of reviews reveal a concerning pattern regarding communication and consent before work is carried out. This is the area that needs crucial attention for Mid City Service Centre to maintain its stellar reputation:
| Issue | Description | Potential Impact |
|---|---|---|
| Lack of Pre-Work Consent | Customers report being charged for repairs or services without prior authorisation. | Distrust, complaints, potential legal issues |
| Unexplained Charges | Being unaware of the cost of repairs and being presented with a bill afterwards. | Financial frustration |
| No Communication | No phone calls or verbal agreement were obtained prior to completing the work. | Customer dissatisfaction |
One particularly detailed review highlights this issue, stating that a minor wiper problem and WOF check resulted in a $98 charge without any discussion of the work to be done or the associated cost. It emphasizes the importance of obtaining permission before undertaking any repairs. This sentiment is echoed by the individual who stated they plan to lodge a formal complaint.
Facilities and Payment Options
Mid City Service Centre strives to offer accessibility to all its customers. They comprehensively cater to wheelchair users:
- Wheelchair Accessible Entrance: Easy access for those using wheelchairs is provided.
- Wheelchair Accessible Parking Lot: Ensuring convenient parking for customers with mobility requirements.
However, payment options are currently limited. They accept:
- Debit Cards: A standard and convenient payment method.
- Credit Cards: Not currently accepted. Expanding to include credit card payments would likely enhance customer convenience.
Contact & Booking Information
Mid City Service Centre is well-positioned for convenient access in West Invercargill. Here's how to reach them:
- Address: 78 Clyde Street, West Invercargill, Invercargill 9810, New Zealand
- Phone: +64 3 218 2207
- Opening Hours: Monday to Friday, 8:00 AM – 5:00 PM. Closed Saturdays & Sundays.
- Online Booking: While a dedicated website isn't currently mentioned in the provided details, contacting them directly via phone is recommended for scheduling appointments. Many customers have praised the ability to book on short notice.