Pros 
Cons Automotive Solutions Invercargill: A Mixed Bag of Experiences
Automotive Solutions Invercargill, located at 11 Sydney Street, Windsor, Invercargill, has garnered a 4.3-star rating based on a collection of online reviews. While praised for exceptional customer service and going above and beyond in some instances, a concerning number of comments point to significant issues with communication, vehicle handling, and transparency. This article delves into the diverse experiences shared by customers, outlining both the positive and negative aspects of engaging with this car repair and maintenance service. Their phone number is +64 3 217 7462, and they're open Monday-Wednesday & Friday from 8 AM - 5 PM, and Thursday from 8 AM - 4 PM. Saturday and Sunday welcome closures.
The Upside: Top-Notch Service & Genuine Care
Numerous reviewers consistently highlight the positive interactions with the staff at Automotive Solutions Invercargill. Many credit Blair and the team for their professionalism and dedication to customer satisfaction. Here's a breakdown of the praise:
- Exceptional Customer Service: Several customers specifically mentioned the politeness and professionalism of the staff, emphasizing the personalized approach where they remember names - a detail highly valued by some.
- Going the Extra Mile: Instances of staff going above and beyond were shared, including a manager taking significant steps to assist a customer.
- Reasonable Pricing & Excellent Work: One review lauded the affordability of a WOF, with a bill coming in under $100, and appreciated the quality of the work performed.
- Proactive Communication (in some cases): A customer with a major axle repair noted excellent contact and updates throughout the process, demonstrating a commitment to keeping clients informed. They were impressed with the experience overall: "A service and WOF turned into major axle repair. Contact and updates were top. thank you."
- Accessibility: Automotive Solutions boasts wheelchair accessible entrance and parking.
| Feature | Detail |
|---|---|
| Payment Options | Debit cards and NFC mobile payments accepted. Credit cards are not. |
| Opening Hours | Vary by day (see above) |
| Accessibility | Wheelchair accessible entrance and parking. |
The Downside: Concerning Communication & Vehicle Handling Issues
The most significant criticisms revolve around communication failures and questionable vehicle handling practices. Several reviewers expressed frustration and disappointment.
- Lack of Communication: A recurring complaint was the lack of updates regarding vehicle status and repair costs. Customers reported having to initiate multiple inquiries without receiving proactive information. One customer described receiving a bill with no explanation of the work performed and no prior warning of the cost. The complete lack of updates regarding issues found, as well as breakdown on bill, received a big lot of criticism.
- Extended Vehicle Hold & Unresolved Issues: A serious concern was raised about the prolonged storage of vehicles (up to two weeks) without identifying the underlying problems. One customer's car was held for two weeks without a diagnosis, resulting in a high bill and two new dents on the car door.
- WOF Issues & Lack of Explanation: One reviewer received a failed WOF but was not shown why it had failed, leaving them to potentially drive off with unresolved issues.
- Poor Management & Blame Shifting: Another customer experienced delayed WOF work and felt that the mechanics brushed responsibility aside with an insincere apology.
- Suspicious Review Patterns: Some users questioned the authenticity of the reviews, noting a discrepancy between the stated number of reviews and those publicly displayed, believing the number of 12 listed in brackets was artificially inflated.
Navigating Automotive Solutions Invercargill: What Customers Should Know
Based on the gathered reviews, potential customers of Automotive Solutions Invercargill should be aware of the following:
- Ask for Regular Updates: If you leave your vehicle for diagnostics or repairs, proactively request regular updates on progress and costs before work is completed. Don't hesitate to call and check in frequently.
- Confirm Payment Options: Verify accepted payment methods before dropping off your car. They currently accept debit cards and NFC mobile payments, but not credit cards.
- Inquire About WOF Results: If your vehicle undergoes a WOF, insist on a detailed explanation of any failures and the necessary repairs.
- Be Aware of Potential Delays: While praised for their work, the service may face management challenges that could lead to delays and communication lapses.
- Consider Alternative Options: Given the inconsistent experiences reported, particularly regarding vehicle handling and communication, it might be prudent to explore other automotive service providers in Invercargill, especially if your vehicle requires extensive or complex repairs. Ultimately, informed decision-making, grounded in these diverse customer perspectives, is key.