Triangle Road Automotive Limited: Auckland's Honest Mechanic & Car Repair Heroes

Pros	Cons
Rick is highly recommended for service and repairs.	One customer reported being significantly overcharged for brake pads and a water pump replacement, with excessive labour costs.
The team is lovely and friendly.	The squealing issue after the initial repair was not resolved despite multiple visits and additional charges.
They provide honest and transparent service, double-checking prices with customers.	The customer felt they were 'ripped off' and had to seek a specialist for a proper fix.
They are experienced and capable of handling difficult repairs, even when others won't.	There are concerns about the quality of work in at least one instance, leading to a recurring problem.
Affordable prices are a significant draw.
Dee at the front desk is amazing.
Rick has extensive experience and is 'onto it'.
Warm and friendly service is consistently praised.
Efficient service and cheap warrants are a bonus.
Nice, warm waiting room.
Family-owned and operated, providing a personal touch.
Rick has been a family mechanic for over a decade.
They went above and beyond when unexpected issues arose.
Fixed a car issue immediately without a booking.

Pros

Cons

Rick is highly recommended for service and repairs.

One customer reported being significantly overcharged for brake pads and a water pump replacement, with excessive labour costs.

The team is lovely and friendly.

The squealing issue after the initial repair was not resolved despite multiple visits and additional charges.

They provide honest and transparent service, double-checking prices with customers.

The customer felt they were 'ripped off' and had to seek a specialist for a proper fix.

They are experienced and capable of handling difficult repairs, even when others won't.

There are concerns about the quality of work in at least one instance, leading to a recurring problem.

Affordable prices are a significant draw.

Dee at the front desk is amazing.

Rick has extensive experience and is 'onto it'.

Warm and friendly service is consistently praised.

Efficient service and cheap warrants are a bonus.

Nice, warm waiting room.

Family-owned and operated, providing a personal touch.

Rick has been a family mechanic for over a decade.

They went above and beyond when unexpected issues arose.

Fixed a car issue immediately without a booking.

Triangle Road Automotive Limited: A Local Favourite for Honest Service & Expertise

Triangle Road Automotive Limited, located in Massey, Auckland, has steadily built a reputation as a trusted and reliable car repair and maintenance service. Boasting a stellar rating of 4.7 out of 5, the shop is lauded for its honest approach, skilled mechanics, and friendly team. Offering a wide range of services, from routine maintenance to complex repairs, Triangle Road Automotive has become a go-to destination for many Auckland car owners. Their commitment to excellent customer service and fair pricing shines through in numerous customer testimonials, though a recent experience highlights the importance of clear communication and transparency. You can reach them at +64 9 833 6923 or visit them at 199 Triangle Road, Massey, Auckland 0614. They’re open Monday-Friday, 8 AM to 4:30 PM, and closed on weekends.

Rave Reviews & Long-Standing Loyalty: What Customers Are Saying

The vast majority of reviews for Triangle Road Automotive Limited sing its praises. Here's a breakdown of what customers consistently highlight:

Exceptional Service & Honesty: Many reviewers emphasise the shop's honesty and transparency. Rick, a key figure at the shop, is repeatedly mentioned for his integrity and willingness to go the extra mile. Customers appreciate being kept informed about the work being done and receiving upfront pricing.
Rick's Expertise & Years of Experience: Rick’s long-standing presence as a family mechanic (over a decade for some!) and his extensive experience are major drawcards. Families within Auckland have consistently relied on him for all their car service and repair needs.
Going Above & Beyond: Stories abound of Triangle Road Automotive stepping up when other shops wouldn't. One customer faced a difficult tyre repair after an accident, and Rick’s willingness to take on the challenge, despite a busy schedule prior to Christmas, was deeply appreciated.
Friendly & Welcoming Atmosphere: Dee at the front desk is often singled out for her amazing customer service and the overall friendly vibe within the shop. The presence of a warm waiting room makes the sometimes-unpleasant experience of getting car repairs a little more comfortable.
Competitive Pricing: Many customers feel they receive excellent value for money, often praising the affordable prices compared to other mechanics in the area.
Warrant of Fitness (WoF) Excellence: Notably, several customers have highlighted the affordable prices for Warrant of Fitness inspections.

"Rick has been our family mechanic for well over a decade and all of my family in Auckland use him for service repairs and would, highly recommended." - A loyal customer spanning generations.

Acknowledging Concerns & the Importance of Clear Communication

While overwhelmingly positive, one review raises a critical point about pricing and potential miscommunication. A customer reported being charged $974 for two new front brake pads and a water pump replacement, with $600+ attributed to labour. They also experienced an ongoing squealing noise after the repair, which the shop struggled to resolve, resulting in additional charges.

This experience serves as a valuable reminder for both customers and the business:

Detailed Quotes & Explanations: The importance of receiving a very detailed written quote before any work commences cannot be overstated. This should clearly outline parts costs and labour hours.
Open Dialogue & Questions: Customers should feel comfortable asking questions about the quote, the diagnostic process, and the proposed repairs.
Prompt Communication Regarding Issues: If a problem arises during the repair process, open and honest communication between the mechanic and the customer is vital.
Transparency of Labour Rates: Understanding the hourly labour rate and the estimated time for a repair helps avoid unexpected costs.

While this negative experience is an outlier, it highlights the necessity of proactive and crystal-clear communication to maintain customer trust.

Accessibility, Payment Options & Streamlined Services

Triangle Road Automotive Limited considers convenience and accessibility for all customers.

Here's a quick overview of their facilities and payment options:

Feature	Details
Accessibility	Wheelchair accessible entrance and wheelchair accessible parking lot.
Payment Methods	Debit cards accepted. NFC mobile payments accepted. Credit card payments are not accepted.
Location	199 Triangle Road, Massey, Auckland 0614, New Zealand
Opening Hours	Monday - Friday: 8:00 AM – 4:30 PM. Closed Saturdays & Sundays.

They strive to provide a hassle-free service, alongside quality workmanship. Their dedication to accessibility ensures that customers with mobility challenges can easily access their services. While they don't accept credit cards, the option of debit and NFC mobile payments offers flexibility for most customers.

Frequently Asked Questions About Triangle Road Automotive Limited's Services

What types of car repair and maintenance services does Triangle Road Automotive Limited offer?

Triangle Road Automotive Limited provides a comprehensive range of car repair and maintenance services. This includes everything from routine servicing like oil changes and warrant of fitness inspections, to more complex repairs such as engine diagnostics, brake replacements, and suspension work. They handle a wide variety of vehicle makes and models, ensuring your car receives the care it needs. Their experienced team is dedicated to providing quality workmanship and reliable service.

What do customers appreciate most about Triangle Road Automotive Limited’s service?

Customers consistently praise Triangle Road Automotive Limited for their honesty, transparency, and going above and beyond. Many highlight Rick's expertise and experience, noting his ability to diagnose and resolve even challenging automotive issues. The friendly and welcoming atmosphere, coupled with competitive pricing and a commitment to customer satisfaction, makes Triangle Road Automotive Limited a trusted choice for car owners in the Auckland area.

Is Triangle Road Automotive Limited accessible for customers with mobility needs?

Yes, Triangle Road Automotive Limited prioritizes accessibility. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers can easily access their services. They strive to create a welcoming and inclusive environment for everyone, demonstrating their commitment to providing convenient and accessible car repair and maintenance solutions.

What payment methods are accepted at Triangle Road Automotive Limited?

Triangle Road Automotive Limited accepts debit card payments for your convenience. While they do not currently accept credit cards, they do offer NFC mobile payments, providing flexible options for settling your repair or maintenance bills. They are committed to making the payment process as smooth and straightforward as possible, ensuring a hassle-free experience for their valued customers.

What is the general reputation and customer feedback regarding Triangle Road Automotive Limited?

Triangle Road Automotive Limited boasts a strong reputation with a 4.7-star rating, reflecting consistently positive customer feedback. Many customers have been loyal for over a decade, appreciating the family-owned and operated nature of the business. Reviews frequently mention the team's warmth, honesty, and efficient service, solidifying Triangle Road Automotive Limited's position as a highly recommended mechanic in Massey, Auckland.