Pros 
Cons Quattro Auto: Auckland's Top Mechanic Choice
Quattro Auto – Vehicle Servicing and Mechanical Repairs, based in Manukau City Centre, Auckland, has earned a stellar reputation within the local community, consistently achieving a remarkable rating of 4.7 out of 5 stars. Located at 11c Bakerfield Place, Manukau City Centre, Auckland 2104, NZ, this auto repair shop isn't just about fixing cars; it’s about building trust and providing an exceptional customer experience. Operating Monday to Wednesday and Friday from 8 AM to 5 PM, and Saturday from 9 AM to 1 PM, Quattro Auto offers convenient access for most schedules. They are closed on Sundays. Their commitment to accessibility extends beyond services, boasting wheelchair-accessible entrance, parking, restrooms, and seating – demonstrating a dedication to inclusivity and customer comfort. The welcoming atmosphere includes a gender-neutral restroom and the expertise of experienced mechanics, ensuring a pleasant and reassuring visit. They happily accept credit cards, debit cards, and NFC mobile payments. You can reach them at +64 9 263 7308.
Shining Reviews: What Customers Are Saying
The overwhelming positive feedback surrounding Quattro Auto speaks volumes about their dedication to quality service and genuine care for their customers. Here's a breakdown of the recurring themes highlighted in their reviews:
- Exceptional Customer Service: Numerous reviews praise the friendly, professional, and attentive nature of the staff. Customers repeatedly mention feeling valued and understood, with service advisors like Ash taking the time to thoroughly explain issues and recommend appropriate solutions without pressure.
- Transparency & Honest Pricing: A significant point of praise is the accurate and upfront estimates provided before any work begins. Customers appreciate the lack of surprises and the feeling that they are being treated fairly. The emphasis on consent before starting chargeable work is a major differentiator.
- Expert Mechanical Work: Customers consistently report high-quality repairs and maintenance, with cars running "like new" after service. The owner, Ash's, extensive experience (over 10 years with AA and many more in the auto industry) clearly translates to a high level of technical expertise.
- Problem-Solving with Older Vehicles: A particularly heartwarming comment highlighted the willingness to work on older vehicles, a service often neglected by other garages. This dedication provides vital support for those with vehicles outside of the "brand new" category.
- Convenience & Location: The workshop's proximity to Westfield Manukau Shopping Mall and numerous cafes/restaurants is a bonus for waiting customers. They also offer onsite services, alongside appointments recommended.
Example Testimonials:
“Had an outstanding experience at Quattro Auto! Staff was friendly, professional, and genuinely concerned about getting my car back on the road as quickly and efficiently as possible... I highly recommend them.”
“Ash managed to fit me in for a vehicle service… He took his time to explain to me what each service entailed… My car was ready in no time and felt renewed again. Thank you so much…”
“The staff were friendly, knowledgeable, and took the time to explain what needed to be done… The pricing was fair for the quality of work… definitely trust them with my car again.”
Services Offered & Facilities: More Than Just Repairs
Quattro Auto offers a comprehensive range of services designed to keep vehicles running smoothly and safely. Here’s a closer look at their offerings and facilities:
| Service Category | Specific Services |
|---|---|
| Core Services | Vehicle Servicing, Mechanical Repairs, Oil Change, WOF (Warrant of Fitness) |
| Accessibility | Wheelchair Accessible Entrance, Parking Lot, Restroom, Seating |
| Payment Options | Credit Cards, Debit Cards, NFC Mobile Payments |
| Amenities | Restroom, Gender-Neutral Restroom, Skilled Mechanics |
| Community Focus | LGBTQ+ Friendly, Transgender Safespace |
Beyond the practical services, Quattro Auto's facilities contribute to a positive customer experience. Here’s what sets them apart:
- Welcoming Waiting Area: Customers note a clean and comfortable waiting area.
- Transparent Communication: Regular updates throughout the repair process keep customers informed and reassured.
- Afterpay Availability: A recent addition of Afterpay provides flexibility for customers managing their budgets.
- Focus on Solutions: Moving away from dismissive attitudes towards older vehicles, Quattro Auto actively seeks solutions and works to maintain all types of cars.
Why Choose Quattro Auto? – Key Differentiators
Choosing a mechanic can be a daunting task. Quattro Auto differentiates itself through a potent combination of expertise, transparency, and genuine customer care. Here’s a summary of the key factors that make them a trusted choice in Manukau:
- Experienced Ownership & Staff: Ash’s extensive background in the automotive industry ensures a high level of knowledge and professionalism.
- Honest & Ethical Practices: The commitment to transparent pricing, clear explanations, and customer consent before work begins fosters a relationship built on trust.
- Focus on Customer Satisfaction: Going above and beyond to accommodate urgent needs, provide excellent communication, and offer solutions for all vehicle types demonstrates a true dedication to client happiness.
- Accessible & Inclusive Environment: The wheelchair accessibility and support for LGBTQ+ community reflects Quattro Auto’s broader commitment to inclusivity and creating a welcoming space for everyone.
- Convenient Location & Hours: Situated in a central location with extended hours (excluding Sundays) ensures ease of access for most customers.