Keightley Motors: Auckland Mechanic's Expertise – Praises & Concerns

Keightley Motors: A Reputation Built on Expertise and Reliability (Mostly!)

Keightley Motors, located at 71 Brigham Creek Road, Whenuapai, Auckland, has earned a solid 4.5-star rating, suggesting a generally positive experience for many customers. Operating Monday to Friday, 8 AM to 5 PM, and boasting wheelchair accessible entry and parking, Keightley Motors strives to be accommodating. Their focus appears to be on both routine maintenance and more complex repairs, supported by a team of experienced mechanics. The business accepts both debit and credit cards, though some accounts mention credit cards being unavailable (check before you visit!). Appointments are recommended, ensuring efficient service and minimal wait times. Many reviewers highlight the mechanics' focus on "honest, trustworthy work" and a clear dedication to getting the job done right. This is particularly appreciated when dealing with increasingly complicated modern vehicles. They service everything from Mercedes Sprinter campervans to Ford Escapes, indicating a breadth of expertise.

Glowing Testimonials: Speed, Skill, and Going the Extra Mile

Several customers have sung Keightley Motors' praises, and the recurring themes are impressive efficiency, skillful repairs, and a willingness to go above and beyond.

• Urgent Assistance: One customer lauded the business for squeezing them in the next day for an urgent service, completing the job within 1.5 hours despite a lack of prior appointment – showcasing flexibility and understanding of customer needs.
• Long-Term Trust: Another long-term customer emphasized consistent efficiency, timeliness, and mechanical skill across years of routine servicing, particularly highlighting how the team deftly handled a major water pump failure, coordinating parts and repair with exceptional service.
• Small Acts of Kindness: A review detailing a minor issue and a $20 fix just before closing demonstrates a commitment to helpfulness and reasonable pricing. Another customer received service without charge for a simple towball switch over, leaving a lasting positive impression.
• Christmas Kindness: A customer specifically noted the owner’s willingness to work on brakes before Christmas shut-down, demonstrating a spirit of helpfulness and customer focus.

These accounts strongly suggest that Keightley Motors excels in providing responsive and reliable service, especially when faced with unexpected issues.

A Clouded Perspective: A Significant Complaint Requires Attention

While the overwhelming sentiment is positive, a very concerning review stands out significantly. This individual reports a three-month delay in repairs, initial misdiagnosis, failure to replace a part as originally agreed, and ongoing deceptive communication regarding the car's condition. The complaint further alleges refusal of a refund and lack of a courtesy car, leading to substantial financial hardship due to reliance on taxis.

"If I could give this company 0 stars I would. They have had our car for 3 months. We got told it would take 2 weeks. We were originally told that a part of our car needed to replaced. We paid upfront for a new part. We then found out that they never replaced it with a new part and instead have been sending it off to get the broken part repaired. Since then they have lied to our faces and told us several different stories about what is wrong with our car, have refused to refund us and won't give us a courtesy car. We are a one car family, so we have spent thousands on taxi's while we deal with the inadequacies and brazen lies from these people. Do not trust or use them. We want our money and our car back or we will be involving our lawyers and fair go."

This review represents a drastic contrast to the numerous positive testimonials. It raises serious concerns about transparency, communication, and potentially unethical business practices. The mention of legal action and potential involvement with "Fair Go" underlines the severity of the situation and highlights the need for Keightley Motors to address this complaint promptly and transparently.

Navigating the Experience: Reservations and Recommendations

Overall, Keightley Motors appears to be a well-regarded auto repair shop in Whenuapai, Auckland, with a strong reputation for skill and responsiveness. However, potential customers should be aware of the following:

• Booking Ahead is Crucial: Appointments are strongly recommended. This is reflected in their facility offerings.
• Diagnostic Clarity: Prior research and a clear understanding of the issue you’re facing will likely streamline the service process and ensure accurate quotes.
• Payment Options: Confirm accepted payment methods (debit/credit cards) before visiting.
• The Exception in the Rule: While overwhelmingly positive, take note of the severe complaint mentioned above. Due diligence is always advisable when seeking any service, including auto repairs.
• Contact: Should you need to reach them, their phone number is +64 9 416 8964.

It’s recommended to weigh both the abundant praise and the one significant negative experience when deciding whether to entrust Keightley Motors with your vehicle.