Pros 
Cons A Customer-Centric Approach: Johns and Gee Automotive's Winning Formula
Johns and Gee Automotive, nestled in Auckland Central at 20-22 Gundry Street, has cultivated a loyal following throughout Auckland, and it’s easy to see why. A consistent 4.900000 rating speaks volumes, but the anecdotal evidence from their numerous positive reviews paints an even richer picture. What consistently shines through is a commitment to exceptional customer service, a rarity in today’s automotive landscape. Staff are repeatedly highlighted as friendly, knowledgeable, and proactive in explaining procedures – a welcome change for anyone who's felt overwhelmed by technical jargon at a mechanic. Robert, mentioned frequently for his amazing customer service from initial phone calls through to service completion, embodies this ethos. The emphasis isn't just on fixing cars; it's about building trust and providing a positive experience.
"Been using these guys for years and they never let me down. Always quick to help out when it's needed. I always recommend this place to anyone who needs a mechanic." - A recurring sentiment among their customers.
Johns and Gee understand that convenience is key. Their ability to accommodate short-notice appointments, especially when a WOF is urgent, is a frequent point of praise. Customers consistently report impressively fast turnaround times – a couple of motorbike WOFs in just 40 minutes is a testament to their efficiency. While open Monday to Wednesday, and Thursday to Friday from 8 AM to 4:30 PM, they're closed on weekends.
WOF Wizards & More: A Range of Services
While WOFs (Warrants of Fitness) are a cornerstone of Johns and Gee Automotive’s business, their expertise extends beyond just essential safety checks. The "Offerings" section of their facilities highlights that they also provide oil changes, a crucial preventative maintenance service. More than just passing WOFs, the reviews stress the thoroughness of their inspections and prompt attention to necessary repairs:
- Rapid WOF Service: Customers consistently rave about how quickly they complete WOFs, often expressing surprise at the speed and efficiency.
- Short-Notice Appointments: A crucial service, especially for those with unexpected WOF failures.
- Expert Repairs: Beyond just WOFs, they efficiently diagnose and resolve vehicle issues.
- Oil Changes: A standard service to keep vehicles running smoothly.
- Honest Service: Multiple reviews emphasize the integrity of the mechanics - no unnecessary upselling, just fair and honest work.
| Service | Frequency Mentioned | Customer Sentiment |
|---|---|---|
| WOF | Very High | Highly Positive |
| Oil Change | Moderate | Positive |
| General Repairs | Moderate | Positive |
| Short Notice | High | Extremely Positive |
Accessibility & Inclusivity: A Welcoming Environment
In an increasingly conscious world, Johns and Gee Automotive stand out for their commitment to creating an inclusive environment. Their facilities have been thoughtfully designed with accessibility in mind, as indicated in their listed amenities:
- Wheelchair Accessible: This includes ramps at the entrance, accessible parking, and seating within the premises. This demonstrates a clear consideration for customers with mobility challenges.
- Gender-Neutral Restroom: A progressive move highlighting a commitment to inclusivity and respect.
- LGBTQ+ Friendly & Transgender Safespace: A powerful statement of acceptance and safety for all members of the community. This is a genuinely commendable element that resonates strongly with reviewers.
This focus on inclusivity distinguishes Johns and Gee from many other automotive services and contributes to the positive overall impression.
Value for Money & Longevity: Years of Trust
A recurring theme in the reviews is the exceptional value for money offered by Johns and Gee Automotive. They are often cited as having “the best price in Auckland”, or providing "excellent value for the quality of service”. However, this isn’t just about being the cheapest; it’s about providing a fair price for high-quality workmanship and exceptional service. The longevity of their customer relationships is particularly telling, with one customer stating they've been using their services for over 20 years.
- Competitive Pricing: Regularly mentioned as a key selling point. A great value without compromising on quality.
- Honesty and Integrity: Customers repeatedly praise Johns and Gee's honesty and ethical approach, avoiding unnecessary repairs.
- Long-Term Loyalty: The fact that customers return year after year speaks volumes about the trust they have built.
- Payment Options: Accepted methods include Credit and Debit cards.
Phone: +64 9 373 2586 Address: 20-22 Gundry Street, Auckland Central, Auckland 1010, New Zealand.