Pros 
Cons Hillside Automotive: A Reputation Built on Trust and Expertise
Hillside Automotive Services Limited, nestled in the Wairau Valley of Auckland, has cultivated a stellar reputation as a reliable and honest mechanic. With a consistent rating of 4.8 out of 5, it's clear that customers consistently appreciate the service they receive. Located at 1/28 Hillside Road, the workshop operates Monday to Friday from 7:30 AM to 5:30 PM, offering convenient hours for busy Aucklanders. They are closed on weekends. What truly sets Hillside Automotive apart, according to numerous reviews, is their commitment to integrity - a refreshing change from the often-feared experience of dealing with car mechanics. It appears the often-asked question, "Do you know a good one?" frequently leads people directly to Hillside Automotive. They've built a loyal following by avoiding the "macho BS" and providing straightforward, honest opinions and solutions without resorting to unnecessary work. This is echoed in countless online reviews praising their genuine care for customers and vehicles. You can pay by Debit cards.
Shining Examples: Customer Praises & Exceptional Service
The overwhelming majority of customer feedback paints a picture of a truly exceptional automotive service provider. Let’s showcase some of the highlights:
- Consistent Reliability: Numerous customers have relied on Hillside Automotive for multiple repairs, highlighting their dependable service and consistent quality.
- Excellent Communication: Taylor consistently receives specific mention for their outstanding communication skills, ensuring customers are kept informed throughout the service process.
- Expert Knowledge: Paul's expertise with Peugeot vehicles is particularly highlighted, demonstrating a depth of knowledge and commitment to specialized vehicle care.
- Empowering Customers: One review specifically mentions how the team’s honesty, especially towards young women, helps prevent them being misled, a valuable and appreciated attribute.
- Long-Term Relationships: Several customers have entrusted their vehicles to Hillside Automotive for over eight years, a testament to their ongoing satisfaction and trust.
- Fast Turnaround: Many reviews mention how swiftly the team completed the job while maintaining high quality.
Here's a summary of common praises:
| Aspect | Description |
|---|---|
| Honesty | Transparency in diagnosing and resolving issues; avoids unnecessary work. |
| Communication | Clear and proactive updates; Taylor specifically praised for their helpfulness. |
| Expertise | Proficient in various vehicle types, including specific brands like Peugeot. |
| Reliability | Consistent quality of service; customers return for multiple repairs. |
| Friendliness | Welcoming and approachable team, creating a positive customer experience. |
Addressing Concerns: A Critical Look at One Customer's Experience
While overwhelmingly positive, it’s important to acknowledge all feedback, including areas for improvement. One customer’s experience stands out as a cautionary tale, highlighting a significant lapse in service and accountability. This experience involved an injector replacement, which unfortunately resulted in a fuel leak. The initial issues escalated considerably:
- Negligence & Fuel Leak: The customer alleges the repair work caused a fuel leak, creating a serious safety hazard.
- Lack of Communication & Action: Despite confirming the leak, the workshop allegedly failed to take corrective action within the promised timeframe and kept the customer uninformed.
- Unauthorised Dealer Referral: The customer claims their car was passed off to their dealer without consent or notification.
- Lying and Lack of Accountability: During a subsequent tribunal hearing, the workshop allegedly provided false information and refused to accept responsibility for their actions.
This serious incident underscores the critical importance of clear communication, thorough workmanship, and a proactive approach to resolving issues. While isolated, it serves as a reminder that maintaining high standards of quality and accountability is paramount, regardless of a workshop's overall reputation. Mercedes Auckland ultimately had to intervene to fix the serious leak which could have become a fire hazard.
Accessibility & Payment Options: Practical Considerations for Customers
Beyond the quality of service, understanding the practical aspects of visiting Hillside Automotive is crucial. Here's a breakdown of their facilities and payment options:
- Accessibility Features: Hillside Automotive prioritises accessibility with both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that customers with mobility challenges can access their services easily. This demonstrates a commitment to inclusivity.
- Payment Methods: Currently, Hillside Automotive accepts payments via Debit cards. Credit cards are not accepted at this time. Customers should be aware of this restriction when planning their visit.
- Location & Contact: Finding Hillside Automotive is straightforward thanks to its clear address: 1/28 Hillside Road, Wairau Valley, Auckland 0627, New Zealand. For inquiries or appointment scheduling, you can reach them directly at +64 9 444 4377.
- Opening Hours: Convenient Monday to Friday operating hours of 7:30 AM – 5:30 PM cater to most work schedules.
This business caters to the people in Wairau Valley and other surrounding areas in Auckland, NZ.