Cartune Auto Services: Honest WOFs & Van Repairs in Auckland?

Pros	Cons
Craig and the team are consistently described as helpful and honest.	Some customers have been unhappy with the charges on recent visits.
Many customers appreciate the genuine and friendly service.	There have been issues with appointment booking through My Auto Shop, with staff appearing unhelpful and dismissive.
Customers highlight fair pricing and efficient service.	A customer experienced a WoF failure for a minor issue (windshield wipers) that could have been easily resolved.
Several long-term customers express trust and reliability.	The handwritten WoF paperwork is often described as difficult to read and poorly presented.
The team is praised for going above and beyond, such as fixing a problem without charge.	The record-keeping process is seen as lacking, particularly regarding WoF failures, which can complicate car sales.
The owner is seen as leading by example, fostering a positive and customer-focused environment.
Customers appreciate the willingness to get the job done quickly and at a reasonable cost.
Competent and reliable repairs are frequently mentioned.
A customer with a foreign accent felt understood and fairly treated, unlike previous experiences.

Cartune Auto Services: A Mixed Bag of Experiences in Ponsonby

Cartune Auto Services, located at 8 Redmond Street, Ponsonby, Auckland, has garnered a solid 4.6-star rating, making it a regularly considered option for Auckland drivers. Operating Monday to Wednesday, and Saturday, the workshop serves a broad clientele with a focus seemingly directed at vans, evidenced by several customer testimonials. They are closed on Fridays and Sundays. Appointment bookings are recommended, and they cater to accessibility needs with both wheelchair-accessible entrance and parking. Payment options are flexible, accepting credit and debit cards. But is Cartune Auto Services genuinely the reliable, honest mechanic many claim? The reviews paint a complex, and sometimes conflicting, picture.

The Positives: Honest Advice and Exceptional Service

Several reviews highlight the genuine honesty and helpfulness of Craig and his team. Many customers rave about their experiences, particularly those who own vans and have previously encountered less-than-scrupulous mechanics. Here's a breakdown of what customers consistently praise:

Honesty & Integrity: Numerous accounts detail instances where Cartune went above and beyond, providing honest assessments and even refusing to charge for work performed. One customer, specifically a van owner with a foreign accent, shared a particularly compelling story of being previously ripped off by another mechanic, only to find trustworthy assistance and rectification at Cartune, without cost.
Expertise & Competence: Many customers emphasize the team's competence, particularly in tackling challenging repairs. A long-standing customer praised their years of reliable service for their aging Astra.
Fair Pricing & Efficiency: A recurring theme is the perception of fair pricing and efficient service. Customers often mention being called to approve costs before work commences, ensuring transparency.
Friendly & Genuine Staff: The team's approachable and friendly demeanour is frequently highlighted, contributing to a positive overall experience. A recent customer described finding "super genuine, good guys" who provided the "best experience" for a WOF.
Rapid Turnaround: One customer prioritised their vehicle and enjoyed service & repairs completed "in a couple of hours".

Areas for Improvement: Booking Issues & WOF Paperwork Concerns

While many customers champion Cartune's positive attributes, several reviews raise concerns that need addressing. These revolve around booking protocols and the clarity of WOF documentation:

Booking System Discrepancies: A notable issue centres around online booking via My Auto Shop. One customer's experience involved arriving for a booked appointment which wasn’t registered in their system, leading to an unwelcoming reception and criticism of the third-party booking platform.
WOF Failures & Unnecessary Recommendations: Several reviews question the accuracy of WOF assessments. One customer was advised to replace their tyres after a WOF but another mechanic deemed them perfectly adequate. Furthermore, one customer was failed for non-urgent windshield wipers, finding it frustrating that the problem wasn't identified and corrected earlier.
Record-Keeping & Paperwork: This emerges as a significant point of contention. Multiple reviews criticize the quality and legibility of Cartune’s handwritten WOF paperwork. A customer attempting to sell their car was significantly inconvenienced by the difficult-to-read documentation providing poor clarity to the buyer. In contrast, the customer highlighted the superior clarity and concise record-keeping of another garage. This lack of clarity potentially impacts customer trust and can cause undue complications down the line.
Attitude Differences: While most find the staff helpful, one review indicates a decline in customer service, noting a lack of satisfaction with recent charges and a decision to seek alternative services.

Contact & Accessibility Details: Getting in Touch with Cartune Auto Services

For those considering Cartune Auto Services, here’s crucial contact and accessibility information:

Phone: +64 9 376 0268
Address: Cartune Auto Services, 8 Redmond Street, Ponsonby, Auckland 1011, New Zealand
Location: Situated in the heart of Ponsonby, Auckland.
Opening Hours:
- Monday: 8 AM–5 PM
- Tuesday: 8 AM–5 PM
- Wednesday: 8 AM–5 PM
- Thursday: 8 AM–5 PM
- Friday: Closed
- Saturday: 8:30 AM–12 PM
- Sunday: Closed
Accessibility:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payment Methods: Credit cards and debit cards are accepted.
Appointments: Appointments are recommended to ensure efficient service.