Automotive New Lynn

Automotive New Lynn: Shocks, Solenoids & Service – Auckland's Auto Verdict

Is Automotive New Lynn the go-to spot for Auckland's car troubles? We’ve put the shocks, solenoids, and service under the microscope. Read our verdict!

Call Website Google
🏙️ See more Auto repair shops in auckland
Pros icon Pros Cons icon Cons
Carlos and the team consistently provide professional, trustworthy, and friendly service. Dashboard warning light returned immediately after service.
They go the extra mile and are reliable. Did not perform a proper drive test after the transmission service.
Prompt and professional service. Used a non-original transmission gasket, leading to an oil leak.
Great communication and very good prices. Admitted they were not experts in gearbox transmissions.
Always professional and courteous with excellent customer service. Returned the car in an unsafe condition without informing the customer about the need for a wheel alignment.
Great turnaround time and deliver quality products and services. Subpar service and a pending refund request.
Carlos quickly found and fixed an issue even after hours. Started welding work without customer approval and charged a significant amount.
Incredibly friendly and efficient service. Provided a vague invoice with a high 'technician's fee' and unclear charges for materials.
They always call with a quote before proceeding with any work. Used zip ties to reattach a bumper cover, resulting in a loose and rattling fit.
Vacuumed footwells during a repair – a nice touch. Carlos was unpleasant to deal with and used crude mimicry.
No written statement of work was provided, even on request.
Charging a high hourly rate for a simple bumper repair.

Automotive New Lynn: A Tale of Two Experiences

Automotive New Lynn, located at 35A Veronica Street in New Lynn, Auckland, has garnered a mixed reputation amongst its customers. With a 4.6-star rating, the shop boasts convenient opening hours (8 AM – 5 PM Monday-Friday, 8:30 AM – 1 PM Saturday, closed Sunday) and accessibility features including wheelchair access and parking. They accept debit cards and NFC mobile payments. However, recent reviews reveal a significant disparity between exceptional service for some and deeply disappointing experiences for others. This article aims to delve into these contrasting narratives, offering a balanced perspective on Automotive New Lynn’s service quality.

The Disappointment: Transmission Troubles & Questionable Practices

One customer's account paints a concerning picture of negligence and lack of transparency. They brought their vehicle in with a transmission warning light, trusting in Automotive New Lynn’s reputation. After an inspection, they were advised to undergo a full transmission service and replace a suspension arm. The warning light promptly returned after a brief drive, suggesting the initial service was ineffective. Further investigations revealed the use of a non-original gasket and an oil leak, issues the shop initially struggled to address, admitting limited expertise in gearbox transmissions.

The problems didn't stop there. The customer later discovered the root cause to be a faulty solenoid and a poorly sealed gasket (repaired with silicone, not replaced), requiring a specialist's intervention at considerable cost. Adding insult to injury, the vehicle was returned in an unsafe condition, lacking a necessary wheel alignment, a serious oversight putting the driver at risk. The customer is still awaiting a refund for the subpar service, highlighting a potential failure in customer service resolution. This experience raises serious questions about the thoroughness of diagnostics, the quality of parts used, and the prioritisation of customer safety.

Shining Stars: Loyalty & Exceptional Service

Despite the aforementioned concerns, a significant number of customers consistently praise Automotive New Lynn for their exceptional service and trustworthiness. Several reviews highlight the dedication and professionalism of Carlos and his team, particularly for their work on company vehicles spanning over 14 years.

Here’s a breakdown of the positive feedback:

Customer Highlight Benefit
Andy Margaritas Cleaning Limited 14+ years of reliable service and consistently going the extra mile.
Anonymous Customer Prompt and professional service; car restored to working order.
Anonymous Customer (Pre-Purchase Inspection) Great service, communication, price, and overall professionalism.
Long-Term Customer Carlos and team go above and beyond, including thoughtful gestures like vacuuming footwells. Always provide quotes before proceeding.
Anonymous Customer (Problem Resolution) Carlos waited after hours to fix an issue, demonstrating exceptional commitment.

These testimonials underscore a consistent pattern of reliability, friendly service, affordability, and a willingness to address issues promptly. The proactive approach of providing quotes before commencing work is also a highly valued aspect of their service.

The Fine Print: Billing Disputes & Communication Breakdown

While many laud the workshop’s service, one customer's encounter presents a cautionary tale regarding billing practices and communication. They brought their car in for a bumper repair and were unexpectedly charged before agreeing to the work. The initial repair, involving zip ties and minimal welding, proved inadequate, with the bumper becoming loose shortly after.

The subsequent invoice was perceived as unclear and inflated, with a significant "technician’s fee" lacking detailed explanations. Questioning the charges led to an uncomfortable interaction with Carlos, including perceived mockery of previous inquiries. While Carlos ultimately agreed to rectify the shoddy workmanship without additional charge, the experience left a negative impression regarding transparency and professionalism. The lack of a written statement of work, even upon request, further contributed to the customer’s dissatisfaction. This account highlights the importance of clear communication, detailed invoicing, and demonstrating respect for customer concerns, aspects that appear lacking in this particular instance which presents a concerning pattern of behaviour.

Frequently Asked Questions About Automotive New Lynn's Services and Expertise

What types of services does Automotive New Lynn offer, and are they equipped to handle complex transmission issues?

Automotive New Lynn provides a range of mechanical services, including oil changes and general repairs. However, based on customer feedback, their expertise in gearbox transmission repairs appears limited. One customer reported a faulty solenoid and gasket issue not being properly addressed, requiring a specialist's intervention. It's advisable to inquire about their specific experience with your vehicle's problem before proceeding.

What is the general reputation of Automotive New Lynn regarding customer service and transparency in pricing, particularly concerning unexpected charges?

Customer experiences with Automotive New Lynn are mixed. While some praise their professionalism, friendliness, and willingness to go the extra mile, others have raised concerns about transparency and pricing. One customer reported being charged for work started without authorization and an unclear 'technician's fee' with no itemized invoice. Always request a detailed quote and confirmation before any work begins.

How does Automotive New Lynn handle follow-up work and ensuring vehicle safety after repairs, such as wheel alignment?

There have been reports of Automotive New Lynn failing to inform customers about necessary follow-up work, like wheel alignment, after repairs. This can pose a safety risk. It's crucial to specifically ask about any required post-repair checks and alignments before leaving the premises to ensure your vehicle is roadworthy and safe to drive.

What payment methods are accepted at Automotive New Lynn, and are there any concerns about invoice clarity and itemization?

Automotive New Lynn accepts debit cards and NFC mobile payments. However, some customers have expressed dissatisfaction with the clarity of invoices, with reports of vague charges and a lack of itemization. It's recommended to request a detailed breakdown of all costs before authorizing payment to avoid any unexpected expenses or disputes.

Considering the varied customer feedback, what precautions should I take before entrusting my vehicle to Automotive New Lynn for repairs?

Given the mixed reviews, it's prudent to exercise caution. Obtain a detailed written quote before any work commences, confirm the mechanic's experience with your specific issue, and request a thorough explanation of all charges. Don't hesitate to seek a second opinion from another mechanic, especially for complex repairs, to ensure you're receiving quality service and fair pricing.