Auckland Auto Clinic

Auckland Auto Clinic: Honest Servicing & Car Care in Onehunga

Is your car giving you grief? Auckland Auto Clinic in Onehunga offers transparent, reliable servicing and genuine car care. Find out what customers are saying!

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Pros icon Pros Cons icon Cons
Great service and awesome staff. Initial time estimate was inaccurate, with delays and lack of communication.
Car was ready within 3 hours. Follow-up calls didn't result in timely updates.
Very nice and clean facility. Quote for tyres was not honoured.
Staff possess a lot of knowledge and are great to talk to. Headlights were worse after a 'clean'.
Outstanding customer service with respect. Toilets were very dirty.
Provided a courtesy car. WOF inspection cost significantly higher than usual.
Completed necessary checks and identified additional tasks. Potential for looking for things wrong during WOF.
Reasonably priced.
Warm welcome and treated with kindness and respect.
Vehicle checked thoroughly.
Friendly, helpful, and accommodating staff.
Solved car issues quickly.
Good prices.
Recommended by a friend as reasonable and honest.
Serviced and diagnosed vehicle thoroughly.
Talked through options clearly.
Beautifully cleaned the car.
Easy to book online.
No long waits.
Reliable and trustworthy.
Complimentary car use.

Auckland Auto Clinic: A Reputation Built on Service & Trust

Auckland Auto Clinic, nestled in Onehunga, Auckland, has garnered a solid 4.5-star rating and a loyal following, consistently praised for its exceptional service and accommodating staff. Located at 291 Church Street, their opening hours from Monday to Wednesday and Thursday are 7:30 AM to 5:00 PM, while Fridays, Saturdays and Sundays they are closed. The business caters particularly well to those needing appointment-based service, recommending bookings to ensure timely attention. Payment options are convenient, accepting credit cards, debit cards and NFC mobile payments. Their commitment to inclusivity is evident through facilities like wheelchair accessible entrance and parking; and their designation as a LGBTQ+ friendly and transgender safe space. More than just a repair shop, Auckland Auto Clinic aims to provide a customer-centric experience.

What Customers Are Saying: The Good, the Great, and the Room for Improvement

The reviews for Auckland Auto Clinic paint a picture of a business dedicated to customer satisfaction, although not without areas for potential growth. Here's a breakdown of the recurring themes:

Positive Feedback Highlights:

Constructive Criticism & Areas for Improvement:

Facilities & Accessibility: Beyond Basic Repairs

Auckland Auto Clinic goes beyond offering standard auto repair services by providing a range of facilities designed for customer convenience and inclusivity. Their commitment to accessibility is clear, with:

Facility Description
Accessibility Wheelchair accessible entrance & parking
Amenities Qualified Mechanic, Restroom
Community Focus LGBTQ+ friendly, Transgender safe space
Service Planning Appointments recommended
Payment Options Credit Cards, Debit Cards, NFC Mobile Payments

Contact and Location Information: Getting in Touch with Auckland Auto Clinic

Planning a visit to Auckland Auto Clinic? Here's all the essential information you need:

The business's strong reputation and positive customer feedback, despite some areas for improvement, suggests a dedicated team striving to provide quality auto repair services in the Onehunga community.

Frequently Asked Questions About Auckland Auto Clinic's Services and Policies

What are Auckland Auto Clinic’s operating hours, and do I need to book an appointment?

Auckland Auto Clinic is open Monday to Wednesday and Thursday from 7:30 AM to 5:00 PM. They are closed on Fridays, Saturdays, and Sundays. Appointments are highly recommended to ensure prompt service and availability of courtesy cars. Walk-ins are welcome, but wait times may vary.

Does Auckland Auto Clinic offer any additional services or facilities for customers?

Yes, Auckland Auto Clinic provides several convenient facilities. They offer a wheelchair accessible entrance and parking, a mechanic on site, and restrooms. They are also an LGBTQ+ friendly space and provide a transgender safespace. They also offer complimentary courtesy cars to customers.

What payment methods does Auckland Auto Clinic accept for auto repair services?

Auckland Auto Clinic accepts a variety of payment methods for your convenience. They readily accept credit cards, debit cards, and NFC mobile payments. This flexibility ensures a smooth and hassle-free payment process for all customers.

What do customers generally say about the quality of service and pricing at Auckland Auto Clinic?

Customers consistently praise Auckland Auto Clinic for its great service, friendly and accommodating staff, and reasonable pricing. Many highlight the trustworthiness and honesty of the team, particularly when dealing with European car servicing. They appreciate the thorough vehicle checks and proactive identification of necessary repairs.

I've heard about potential delays in communication. How does Auckland Auto Clinic address this?

Auckland Auto Clinic acknowledges that workload can sometimes lead to delays in communication. They are actively working to improve their response times and ensure customers receive timely updates on their vehicle's status. They strive to maintain open and transparent communication throughout the repair process.