bp

bp Alicetown: Sparkling Cars, Mixed Experiences on Railway Avenue

bp Alicetown on Railway Avenue offers shiny cars and fuel, but does it deliver a consistently great experience? We dive into the reviews – the good, the bad, and the sudsy.

Call Website Google

Services offered by bp

🏙️ See more Car washes in lower hutt
Pros icon Pros Cons icon Cons
Staff are generally lovely and friendly. The car wash frequently malfunctions and doesn't work as expected, leading to wasted money and requiring customers to use alternative services.
One customer received outstanding service with free coffee replacements despite initial order confusion. Significant issues with car wash damage, including scratches and jammed arms, particularly for electric vehicles.
A young lady provided excellent service during a transaction. Lack of accountability and unresponsive management regarding car wash damage claims; the owner is reportedly 'too busy' to address customer concerns.
Service is typically good when fueling up other vehicles. One staff member exhibited a poor attitude and inappropriately confronted a customer using their phone at the till.
Convenient location for occasional fuel needs. Overall poor customer service and a generally negative experience for some customers.
No rapid EV charging available, resulting in a star deduction for electric vehicle owners.
The station is not corporate-owned and does not accept or honour the BP Megawash loyalty card.
Pumps are frequently turned off during promotional periods (e.g., BP/AA rewards), limiting access to discounted fuel.
Car washes are sold even when the system is known to be malfunctioning, demonstrating a lack of concern for customers.
Customers have reported not being contacted back regarding car wash issues.

BP Alicetown: A Wild Ride of Coffee, Car Washes, and Customer Service

Located at 32 Railway Avenue, Alicetown, Lower Hutt, BP Alicetown is a familiar stop for many in the region, offering fuel, a car wash, and convenient amenities. With a 3.6-star rating, the reviews paint a complex picture – a mix of genuinely exceptional service and deeply frustrating experiences. Operating with opening hours of 6 AM–8 PM Fridays and Mondays, 8 AM–8 PM Saturdays, and 9 AM–8 PM Sundays, and extended hours on Tuesdays, Wednesdays, and Thursdays, it aims to cater for a wide range of customers. It's worth noting this branch is independently owned, a factor that impacts loyalty programs and the experience, as we’ll discuss further. The facility offers accessibility with a wheelchair accessible restroom, diesel gas, full-service gas, propane exchange possibilities. Customers can pay with Debit Cards or NFC mobile payments, and ATMs are available for cash needs. The recent buzz surrounds both the Wildbean coffee orders, and the car wash services, contributing to the varied opinions of patrons.

Coffee Confusion & Unexpected Generosity

One particular highlight demonstrates the human element that can elevate a service experience. A customer, attempting to place a Wildbean coffee order through the app, encountered a slight misunderstanding as this BP branch isn't officially part of the franchise. However, instead of dismissing the error, the staff went above and beyond, replacing the orders free of charge. This act of generosity, devoid of questions or managerial approval, earned the branch a deserved "10-star rating" in the customer’s eyes, showcasing a willingness to rectify issues swiftly and positively. This anecdote strongly contrasts with some of the other issues, highlighting the power of proactive and empathetic customer service. It’s a testament to what can be achieved even with operational hiccups, provided the team is willing to go the extra mile.

Car Wash Catastrophes & Unresolved Concerns

Unfortunately, the car wash services are a recurring source of complaint. Several customers have reported significant issues, ranging from ineffective cleaning to, alarmingly, physical damage. A Tesla owner recounted a harrowing experience with the “touch-free” car wash, alleging damage to their bumper and headlight due to a malfunctioning arm. The most troubling aspect, however, seems to be the lack of accountability. Despite promises to rectify the situation, multiple follow-ups yielded no resolution, with the owner reportedly being “too busy” to address customer concerns.

Here’s a summary of the car wash complaints:

Issue Reported Severity Resolution Status
Ineffective Cleaning (Lack of Soap) Moderate Unresolved – no callback
Physical Damage (Bumper & Headlight Scratching) Severe Unresolved – Owner unresponsive
Car Wash Malfunction – requires a second wash Moderate Promised resolution, but no follow up

Beyond the individual accounts, a persistent issue is the lack of any loyalty program – neither the official BP Megawash card nor a station-specific one. Even more frustrating, the station reportedly disables its 95 octane pumps during promotional periods like the BP/AA rewards offer, directing customers to competitor stations that only offer higher octane fuels.

Staff Interactions: From Kindness to Conflict

Experiences with the staff vary considerably. Many customers rave about the friendliness and helpfulness of the team, especially the "nice young lady" mentioned in one review. However, other interactions have been less positive. One customer alleges being unfairly called out by a staff member for using their phone while at the till, with the employee displaying a dismissive and confrontational attitude. This incident underscores the importance of consistent and respectful customer service, and raises concerns about staff training and emotional regulation. While most encounters seem to be positive, these isolated incidents featuring unhelpful staff serve as a cautionary tale for the station, highlighting that even small interactions can significantly impact the overall customer perception.

Frequently Asked Questions About the BP Gas Station on Railway Avenue, Lower Hutt

What payment methods are accepted at the BP on Railway Avenue?

The BP gas station located at 32 Railway Avenue, Alicetown, Lower Hutt, accepts a variety of payment options for your convenience. Customers can utilise debit cards for transactions. Additionally, they support NFC mobile payments, allowing for contactless transactions. It's always a good idea to confirm with staff if you have a specific payment method in mind.

Does this BP offer car wash services, and are they reliable?

Yes, this BP does offer car wash services. However, recent customer feedback indicates inconsistencies in their performance. Some customers have reported issues with the car wash not functioning correctly, resulting in a less-than-satisfactory experience and requiring a visit to another provider. It's advisable to proceed with caution and read recent reviews before using the car wash.

Is the BP on Railway Avenue part of the Wildbean franchise, and can I use the app to order coffee?

While the BP gas station on Railway Avenue is often associated with the Wildbean brand, it's worth noting that it operates independently. Customers have successfully used the Wildbean app to place coffee orders, and the staff have demonstrated a willingness to fulfill these orders, even resolving issues with order replacements free of charge. However, it's best to confirm directly with the station.

Does this BP participate in the BP Megawash loyalty program or offer any car wash loyalty schemes?

Unfortunately, this BP is not a corporate-owned location and does not accept or honour the BP Megawash loyalty card. Furthermore, it doesn't have its own car wash loyalty program. This is a point of disappointment for some regular customers who appreciate loyalty rewards. It's something to consider if you frequently use their services.

Are there any accessibility features available at the BP gas station in Alicetown?

Yes, the BP on Railway Avenue prioritises accessibility for all customers. The facility features a wheelchair accessible restroom, ensuring a comfortable and inclusive experience for individuals with mobility requirements. The station strives to provide a welcoming environment for everyone in the Alicetown community.