Waitomo Tay St: Fuel, Food & a Touchless Wash That Missed?

Pros	Cons
Customers appreciate the convenience of paying from their car.	The ice cream is considered overpriced and often lacks flavour options.
The app provides a super easy and fast filling experience.	The store is seen as a shadow of its former Caltex self.
Excellent service was received from a staff member who assisted with the pump.	A general need for a good clean is noted.
The station is described as a good spot for milkshakes with grandchildren, with a welcoming and pleasant team.	The coffee is a significant concern, described as 'runny' and lacking quality due to the automated machine and lack of manual milk steaming.
The environment is generally clean and tidy.	The 'Touchless' car wash is ineffective and leaves cars barely cleaned.
Good food options, particularly the bacon and egg pie slices, are a highlight.	The forecourt can be busy with limited staff assistance.
The business handled a car wash complaint well, providing a full refund.
Easy self-service facilities are available.
Great value is mentioned by some customers.

Pros

Cons

Customers appreciate the convenience of paying from their car.

The ice cream is considered overpriced and often lacks flavour options.

The app provides a super easy and fast filling experience.

The store is seen as a shadow of its former Caltex self.

Excellent service was received from a staff member who assisted with the pump.

A general need for a good clean is noted.

The station is described as a good spot for milkshakes with grandchildren, with a welcoming and pleasant team.

The coffee is a significant concern, described as 'runny' and lacking quality due to the automated machine and lack of manual milk steaming.

The environment is generally clean and tidy.

The 'Touchless' car wash is ineffective and leaves cars barely cleaned.

Good food options, particularly the bacon and egg pie slices, are a highlight.

The forecourt can be busy with limited staff assistance.

The business handled a car wash complaint well, providing a full refund.

Easy self-service facilities are available.

Great value is mentioned by some customers.

Waitomo Tay St: A Convenient Stop with Mixed Reviews

Waitomo Tay St, located at 198 Tay Street, Invercargill, is a 24/7 gas station offering a range of services to the Invercargill community. Its consistently high rating of 4.2 out of 5 reflects a generally positive experience, however, recent customer feedback reveals a more nuanced picture – one of convenience, friendly staff, and some areas needing improvement. The station's accessibility, with wheelchair-accessible restrooms, and its offerings including diesel gas and propane exchange are pluses for many. They support contactless payments, recogniseing an easy and quicker station visit appreciation which is essential in today’s world. Phone: +64 800 922 123

Fueling Up & Food Finds: The Positives Shine

Many customers highlight the ease and speed of using the self-service facilities and the app for a seamless transaction. Several reviewers rave about the food options, particularly the bacon and egg pie slices, praising their quality and taste. The consistently welcoming and pleasant staff are often mentioned, with one customer receiving exceptional assistance from an employee who readily helped them operate the pump despite being busy.

Here’s a snapshot of what customers appreciate:

Convenience: 24/7 accessibility is a major draw for travellers and locals alike.
Self-Service: The app and self-service options expedite the fueling process. "Super easy and very fast using the app."
Friendly Staff: Genuine helpfulness and welcoming attitudes create a positive atmosphere. As one reviewer put it, “You are a legend” for the exemplary service they received.
Food Quality: The bacon and egg pie slices receive consistent praise, making it a popular pit stop for a tasty treat. The milkshakes also received the thumbs up from multiple visitors.

The Car Wash Controversy & Ice Cream Woes

Not all experiences are glowing. The car wash service has faced significant criticism. Several customers found the “touchless” car wash underwhelming, claiming it failed to thoroughly clean their vehicles. Although one dissatisfied customer did receive a full refund after voicing their concerns, the overall perception of the car wash needs attention.

Beyond the car wash, comments regarding the in-store offerings generated some concern:

Ice Cream: Customer expressed disappointment with the limited flavour selection and high price ("$12 for 2 tiny tubs of icecream. What an absolute ripoff”).
Coffee Quality: While there's appreciation for the food options, the coffee experience needs improvement. The automated machine produces a “runny” coffee lacking the microfoam and quality of a manual brew. Feedback suggests investing in a new machine and staff training could dramatically upgrade the coffee offering to match competitors like Wild Bean.

Improving the Waitomo Tay St Experience: Addressing Customer Feedback

Waitomo Tay St boasts many strengths – its 24/7 service, convenient location, readily available fuel, and friendly staff. However, addressing the concerns highlighted in customer reviews is key to maintaining and improving its high rating and long-term success.

Here's a summary of opportunities for improvement:

Area	Suggested Improvement	Potential Cost
Car Wash	Investigate and address the car wash's cleaning effectiveness.	Moderate - High
Ice Cream	Review pricing and flavour selection.	Low
Coffee	Consider investing in a new coffee machine and staff training.	High
Overall Cleanliness	Address comments about needing a good clean throughout.	Low - Moderate
Payment Methods	Ensure acceptance of all major credit cards for broader accessibility	Low

Responding to customer feedback and implementing targeted improvements could transform Waitomo Tay St from a merely convenient stop into an exceptional one.

Frequently Asked Questions About Waitomo Tay St Gas Station in Invercargill

What are the opening hours for Waitomo Tay St?

Waitomo Tay St operates with convenient 24-hour service every day of the week! That's right, Friday, Monday, Saturday, Sunday, Thursday, Tuesday, and Wednesday – it's always open. Perfect for those late-night or early-morning fuel-ups. It's a great feature for travellers passing through Invercargill.

Does Waitomo Tay St offer car wash services, and how are they?

Yes, Waitomo Tay St provides a 'Touchless' car wash. However, some customers have reported that it doesn't always provide a thorough clean. While the business is responsive to concerns and offers refunds for dissatisfaction, it's something to keep in mind before using the car wash. It's always good to check recent reviews.

What payment methods are accepted at Waitomo Tay St?

Waitomo Tay St accepts a variety of payment options for your convenience. Debit cards are readily accepted, and NFC mobile payments are also supported. Credit cards are not currently accepted. It's always a good idea to have your debit card handy when visiting.

What kind of food and beverage options are available at Waitomo Tay St?

Waitomo Tay St offers a selection of food options, including highly-rated bacon and egg pie slices. However, the coffee is prepared using an automated machine, which some customers find results in a 'runny' texture, similar to instant coffee. While the business acknowledges this and suggests a new machine and training, it's currently not up to the standard of a traditional coffee shop.

Are there any accessibility features at Waitomo Tay St?

Yes, Waitomo Tay St prioritises accessibility. The facility features a wheelchair accessible restroom, ensuring a comfortable and inclusive experience for all visitors. It's a thoughtful addition to the services offered at this Invercargill gas station.