Pros 
Cons Sparkling Showers & Shining Stars: The Tunnel Wash Experience
Tunnel Wash | Car Wash Christchurch, nestled in Harewood, is a popular spot for a quick and convenient car clean. Located at 530b Sawyers Arms Road, the facility boasts consistent opening hours from 9 AM to 5 PM, Monday to Sunday, making it a readily accessible option for Christchurch residents and rental car returnees alike. They accept debit card and NFC mobile payments, though credit cards are currently not supported. While advertised as a "tunnel wash," customer feedback paints a rather mixed picture. Many appreciate the speed and efficiency of the automated system, particularly the pre-wash scrub down, which some reviewers consider a welcome bonus. However, a recurring theme in reviews highlights inconsistencies in the quality of the wash itself. Several customers reported missed spots, including the rear boot door, behind the rear wheels, and even the back window. Others mentioned dirty water marks, a common issue with automatic car washes but still a point of concern. The "top wash" appears to be ineffective for vehicles with roof racks, which is a significant limitation for those with such accessories.
Andre's Exceptional Service: A Bright Spot in the Wash
Despite concerns about the wash quality, the overwhelming consensus is that the staff at Tunnel Wash are a major strength. Numerous reviews specifically sing the praises of one employee in particular: Andre. He is consistently described as helpful, knowledgeable, and going above and beyond to provide excellent customer service.
"Employees like him will get you loyal customers, unlike your office manager, who doesn't care about your customers." - A recurring sentiment from customers.
Here's a breakdown of Andre’s exceptional actions highlighted by reviewers:
- Assisted first-time users: He patiently guided confused customers through the process.
- Proactively addressed machine malfunctions: He personally cleaned tyres and rims when the wheel polish function wasn’t working, exceeding expectations and offering complimentary wipes for the dashboard as compensation.
- Honest and transparent communication: He keeps customers informed about any issues with the equipment.
Many reviewers explicitly state they are awarding 5 stars for Andre, reinforcing the impact a single employee can have on a business's reputation. It’s clear the team at Tunnel Wash has a valuable asset in Andre, and a strong argument could be made for acknowledging and rewarding his efforts. Unfortunately, a contrasting experience with the office manager has been reported, highlighting the need for consistent customer service across all levels of the organisation.
The Fine Print & Frustrations: Wash Quality Concerns
Beyond Andre's outstanding service, some significant concerns regarding the wash quality emerged. It’s essential to consider these alongside the positive feedback for a balanced perspective.
| Issue | Description | Potential Solution |
|---|---|---|
| Scratches & Swirl Marks | Multiple customers reported noticeable scratches and swirl marks after their wash, raising concerns about the equipment's maintenance and the chemicals used. | Regular inspection and maintenance of brushes; consideration of softer wash materials. |
| Missed Spots | Recurring reports of missed areas, particularly on the rear of the vehicle. | Adjustments to the wash system alignment; increased scrutiny of the cleaning process. |
| Tyre Shine Issues | The tyre shine application was particularly problematic, with some customers experiencing it spinning off onto their vehicles shortly after leaving. | Rethinking the application timing and ensuring proper adherence of the tyre shine product OR advising customers that it might not last. |
| Vacuum Issues | The vacuum cleaner is critisised due to having only one size nozzle. | Getting Additional Nozzles |
| Value for Money | Several indicated that the price point doesn't align with the quality of the wash, suggesting other facilities offer comparable services at a lower cost. | Review pricing strategy; potentially offer tiered service options with varying levels of quality. |
It’s reasonably acknowledged that automatic car washes often have imperfections, but the frequency and severity of these reported issues merit attention. While some customers described the wash as "fairly thorough," the negative experiences are undeniably a cause for concern.
Rental Car Prep & Overall Verdict
Tunnel Wash is frequently cited as a convenient stop for individuals returning rental cars, with reviewers emphasizing the need for a quick clean before handover. The cheerful staff and proactive pre-wash scrub certainly contribute to this appeal. However, those with a strong focus on paint preservation have voiced significant concerns about potential damage.
Ultimately, the experience at Tunnel Wash appears to be heavily reliant on individual circumstances and the specific employee assisting. Andre's exceptional service shines brightly, but the quality of the wash itself remains inconsistent. While the location and convenience are appealing, prospective customers, particularly those with newer or meticulously maintained vehicles, should carefully weigh the potential risks against the perceived value of the service. It’s a service worth considering, but with awareness of the potential pitfalls and the understanding that the experience could vary greatly.